RBS has alerted customers that up to 600,000 overnight payments may be ‘missing’ from bank accounts at NatWest, Coutts and Ulster Bank due to a technical glitch, sparking a string of complaints over “yet another Natwest blunder”.
RBS said in a statement that the issue, which “resulted in a delay to payments and Direct Debits being applied to some customer accounts”, was now resolved, but it could take days to clear up.
It said: “We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday.
“We will ensure no customers are left out of pocket as a result of this issue.”
Around 600,000 payments may have failed to enter accounts, the BBC said.
A number of customers replied to the notice to complain about the problem, with some worried about facing charges for late payments of bills.
An RBS spokesman said there had been “an issue our overnight process which has resulted in some of our customers not having credits or Direct Debits being applied to their accounts”.
Full article: NatWest and RBS customers are panicking after thousands of payments went ‘missing’ overnight (The Independent)